Please keep the original invoice properly for the proof of subsequent warranty services.

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GIANT and LIV warranty terms

Warranty Content:

The availability of replacement items and parts are subject to manufacturer stocking and production status. We will do our best to provide the same products as replacement. The manufacturer reserves the right to provide substitutes or upgrade offer in case of discontinuing or other reason that makes us unable to provide the same products. GIANT reserves the rights to warranty and modification of this warranty policy.

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Warranty conditions and restrictions:

• Limited to first-hand buyers, which should be the users under the product warranty registration.

• Chung Yung Cycle Co. reserves the right to defective product identification.

• Please proceed the warranty registration within 30 days after purchase.

• The warranty period will be automatically upgraded to lifetime after successful registration. (For model year 2018 or later,       except on models intended for downhill purposes).

• The warranty period will remain as 5 years if the product is fail to be registered online within 30 days upon purchase.

• Chung Yung Cycle Co. reserves the right to amend the terms and conditions at any time without prior notice. For any dispute, the     decision of the company is final.

 

All of the following items does not covered by the warranty service:

 • Second hand owner.

• Out of warranty.

• Case caused by external force (Including artificial damage).

• Improper storage way.

• Damage caused directly or indirectly during transportation.

• Normal wear and tear on parts such as tyres, chains, brakes, cables and gearwheels in situations where there are no assembly      or material defects.

• Bicycles serviced by other than an Authorised Giant Retailer.

• Modifications from the original condition.

• Use of the bicycle for abnormal, competition, and/or commercial activities or for purposes other than those for which the bicycle       was designed.

• Any Damage caused by failing to follow the owner's manual.

• Paint finish and decal damage resulting from taking part in competitions, jumping, downhill and/or training for such activities or         events as a result of exposing the bike to, or riding the bike in, severe conditions or climates.

• Labour charges for part replacement or changeover.

• Incidental costs from the warranty service.

 

CADEX warranty terms 

Warranty Content:

CADEX wheels and saddles (excluding inner tubes and ties) will provide 2-year limited warranty and 5-year crash replacement.

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This Limited Warranty is applicable for 2-year from the date of purchase (DOP), covering manufacture defects excluding cosmetics. Starting from the same DOP,  the Limited Warranty includes a 5-year crash replacement.

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Under a 2-year limited warranty conditions, the availability of replacement items and parts are subject to manufacturer stocking and production status. We will do our best to provide the same products as replacement. The manufacturer reserves the right to provide substitutes or upgrade offer in case of discontinuing or other reason that makes us unable to provide the same products. GIANT reserves the rights to warranty and modification of this warranty policy.

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Under a 5-year crash replacement conditions, Owners are to return the crashed product to authorized CADEX dealer, and the 50% discount will be taken as 50% of the price the damaged product were purchased at. If the model to replace is no longer available, a similar Cadex product from the most recent line-up will be substituted. The 50% discount also will be taken as 50% of the price the damaged product were purchased at.

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2-year limited warranty conditions and restrictions:

• Limited to first-hand buyers, which should be the users under the product warranty registration.

• It must be a licensed product purchased from authorized dealers in Hong Kong and Macau.

• Please proceed the warranty registration within 60 days after purchase.

• The warranty period will be automatically upgraded included to 5-year crash replacement after successful registration.

• The warranty period is applicable from the date of purchase (DOP).

• Chung Yung Cycle Co. reserves the right to defective product identification.

• Chung Yung Cycle Co. reserves the right to amend the terms and conditions at any time without prior notice. For any dispute, the decision of the company is final.

 

5-year crash replacement conditions and restrictions:

• This program is only available to customers who have purchased CADEX wheelsets and seats. Should the product be damaged due to a crash or impact within five years from the date of purchase, a 50% discount off the original purchase price can be offered (based on the actual invoice price) for purchasing a new product under the crash replacement program. (The discount only applies to wheelsets for wheelsets and saddles for saddles).

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• When the product is damaged, you can purchase a new product under this program; however, you must return the damaged product to a CADEX authorized dealer. If such purchased product is discontinued in the market, you can choose a new product of the same year or equivalent and enjoy a 50% discount off the original purchase price (based on the actual invoice price). **For example: Mr. A purchased a wheelset for HKD$25,000 (invoice amount), and requires a new wheelset due to damage. The price of the new wheelset is HKD$30,000, he thus enjoys a 50% discount off the original purchase price, which is HKD$25,000*50% = HKD$12,500. Mr. A has to pay an additional HKD$17,500. (HKD$30,000 - HKD$12,500 = HKD$17,500).

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• New products purchased under this 5-year crash replacement program still enjoy a 2-year limited warranty and a 5-year crash replacement program. Consumers are required to register the maintenance service online for the benefits. If damage occurs again to a wheelset purchased under this program, the consumer can purchase a new wheelset under this program and a 50% discount off the purchase price will still be offered(based on the actual invoice price). The originally purchased product must be returned to a CADEX authorized dealer, and the ownership of the such product belongs to CADEX. The warranty period starts from the purchase date of the new product. *For example, Mr. A purchases another HKD$30,000 wheelset, and the amount of discount he enjoys is HKD$17,500*50% = HKD$8,750, an additional HKD$21,250 (HKD$30,000 - HKD$8,750) is to be paid.

4. Consumers who purchase new products under this program must return the originally purchased product to a CADEX authorized dealer, and the ownership of such product belongs to CADEX.

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All of the following items does not covered by the warranty service:

• Second hand owner.

• Out of warranty.

• Unable to provide wheel serial number.

• Case caused by external force、artificial damage、improper storage way, and bearing force or load exceeding the original design value.

• Damage caused directly or indirectly during transportation.

• Any Damage caused by failing to follow the owner's manual.

• Consumable items such as: steel spokes, nipple, ties, rim tape, brake pads, saddle leather and hub inner steel balls.

• Defective wheelset caused by using tubeless tires and brake pads by the non-factory recommendations.

• Products purchased through retailers not officially authorized by CADEX.

• Modified and repairs by retailers not officially authorized by CADEX.

• Normal wear and finish.

• Irregular cleaning of the brake pads results in inadequate wheel performance.

• Labour charges for part replacement or changeover.

• Incidental costs from the warranty service.

 

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